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VERY IMPORTANT - READ FIRST!

The information below refers to the transfer of a domain name so that it can point to your space on our servers.
Transferring a domain name does not transfer the files that make up the actual website, its email accounts or databases.

** Make sure that you have a backup copy of your website files offline before requesting a transfer, including what email
accounts you are using, as well as as a backup of any databases.

Once the domain name has been transferred, you will need to upload your website again via FTP;
re-setup any email accounts via cPanel; as well as any databases.

(See our relevant FAQ sections for assistance with these)


Transferring a CO.ZA domain
  • The COZA registry works on an email based voting system to approve a domain transfer request or update.
  • The COZA registry has exclusive authority over all co.za domains, and will remain the registrar.
  • MySite.co.za will use its details for the administrative and technical contacts for the domain; the owner's details will
    however remain that of the client's.
  • MySite.co.za will initiate and facilitate the domain transfer for the client, at the client's request.
  • Transfer of CO.ZA domains are free of charge.
Steps involved:

The transfer of a CO.ZA domain from your previous host to MySite.co.za involves the following process:

1) Firstly you will need to sign up for hosting with us:

Select a preferred package here (based on your current / future website needs): http://www.mysite.co.za/prices.php
Enter your domain name, check its availability (it will naturally be taken), and then select that you wish to transfer the domain.

2) NB! You must then inform your current provider that you wish to transfer your domain.

- The client must ensure that their current provider accepts the "transfer ticket" that will be sent to them from the COZA registry.
- The client must also ensure that all fees have been settled with their current provider.

3) Mysite.co.za will submit a transfer / update request for the domain to the COZA registry.

4) COZA has an automated "ticketman" that will then submit this request (a "magic cookie" or ticket) to all the registered contacts of the domain. You can find out who the registered contacts are by running a WHOIS query on the domain.

5) This ticket request can be accepted, denied or ignored by the contacts, for which a 24 hour period is given.
  • If the ticket is ACCEPTED and NOT denied by any person, then the domain will be updated at the COZA registry
    and MySite.co.za will obtain control of the domain.
  • If the ticket is DENIED by any one of the contacts, then the transfer request will be denied and no transfer will take place.
  • If the ticket is IGNORED by all contacts, then this acts as if the ticket was denied.
If a ticket is unsuccessful, then all effort will be made by ourselves to identify as to why the ticket has been denied and you will be informed of this. Once the problem is sorted out, another transfer ticket request will be sent.

Note that it can take a further 24 hours after the ticket has been accepted by the contacts, for the full completion / dns propagation of the domain transfer to take effect. Thus if all is successful, the process can range up to 48 hours.

(Bear in mind that with each failed attempt, 24 hours is added to the process, so it is very important that the tickets are accepted)


Transferring a TLD domain ("Top Level Domain" - eg. COM, NET, ORG, BIZ, INFO)
  • In order for MySite.co.za to host the client's domain, we require that the client's domain be transferred to our own registrar,
    which is OpenSRS. Client's cannot decide to keep their domain with their own registrar of choice in this regard.
  • MySite.co.za will use its details for the administrative and technical contacts for the domain; the owner's details will
    however remain that of the client's.
  • MySite.co.za will initiate and facilitate the domain transfer for the client, at the client's request.
  • Transfer of TLD domains are free of charge, however after the transfer has taken place an additional 1 year will be added
    to the renewal date of the domain for which the client will be billed.
Steps involved:

The transfer of a TLD domain from your previous host to MySite.co.za is slightly more complex, and involves the following processes:

1) Firstly you will need to sign up for hosting with us:

Select a preferred package here (based on your current / future website needs): http://www.mysite.co.za/prices.php
Enter your domain name, check its availability (it will naturally be taken), and then select that you wish to transfer the domain.

2) NB! You must then inform your current provider that you wish to transfer your domain.

- They need to instruct their current provider (or registrar) that their domain MUST have an UNLOCKED status.
- The client must ensure that their current provider follows the "instructional email" that will be sent to them from our registar,
on the actions that need to be conducted in order for the transfer to go ahead.
- The client must also ensure that all fees have been settled with their current provider.

3) Mysite.co.za will submit a transfer request for the domain via our registrar (OpenSRS).

4) The current administrative contact will receive an email containing a link that includes a key to the OpenSRS transfer approval page; this email is parsed from the existing WHOIS information for that domain.

5) The administrative contact then either approves or declines the request. If the request is approved, the transfer process continues. If the domain's administrative contact does not approve (or declines) the transfer request within 7 days, the order is then automatically cancelled.

6) Once approved by the administrative contact, the transfer request is queued to the OpenSRS system for review. This process takes approximately 24 to 48 hours, but has no time limit. If the transfer is acceptable, OpenSRS approves it and a request is submitted to the "losing" registrar for the domain in question. If the transfer is unacceptable, OpenSRS cancels it and sends a transfer-failure notification that includes a reason for the cancellation.

* Note: Even after approval by the current administrative contact, the losing registrar will still have to approve (or decline) the transfer within a 5 day period. If the losing registrar takes no action, the request is automatically approved after the fifth day.